Utility bills are mailed out bi-monthly, with several payment options available below.

Hours of Availability:
Monday through Friday 8:30 AM to 4:30 PM

Address: P.O. Box 936 2095 Main Street Ferndale, WA 98248

Phone:
• General Inquiries: (360) 384-4269
• Fax: (360) 384-1163

E-mail: Utility Billing

Pay Online

Updated June 1st, 2021: Using our brand-new utility portal, the City of Ferndale offers utility customers an option to pay or review their bills online. You can pay your bill by credit card (Visa/Mastercard/Discover), debit card or electronic check 24 hours a day, seven days a week. You can also use pay by text, Google or Apple pay and many other digital options.

This option will allow your information to be kept (securely) for future use, saving you time when you return to pay your bill. Alternately, you can pay as a guest using the link below without creating an account.

Pay Online – Guest

 Pay by Phone

Please have your utility account number and credit card numbers ready.

Call 1-844-793-0239

Pay By Mail

Please detach the top portion and return with your payment to our processing center to ensure your account is credited accurately.

City of Ferndale
P.O. Box 94167
Seattle, WA 98124-6467

More Information

Rate Sheets, Billing Schedule, FAQs, Tips to Conserve Water, Rate Assistance for Low-Income Customers and more

To Start or Stop Utility Services with the City of Ferndale click here.

Pay in Person

Please bring your utility bill with you for faster service.

City Hall
2095 Main Street
Ferndale, WA 98248

We also have a payment drop-box for use 24-hours a day, 7 days a week. It is located in the parking lot of Ferndale City Hall.

Leak Adjustment Form

Got a leak and need to apply to fix your bill? Click here to access your digital form.