The new utility billing portal is now active. You can create your account and access your utility bill here:
New Online Utility Billing Portal Coming June 1st
The City of Ferndale is bringing you a brand new utility billing portal, coming live June 1st from InvoiceCloud. The new interface will be free to use and will allow utility customers to receive their bill through email, set up Autopay, access their payment history, pay online with credit/debit card or e-check, set up bill reminders, update contact info, pay by text, Apple or Google Pay, and review up to 24 months of past bills as they become available.
This new system will provide better transparency for the public ensuring that all have access to their account information.
This does not mean that customers must give up their paper bill. For customers who prefer paper bills and check payments, the City will gladly continue to process their payments. They may even receive the paper bill and then go pay online.
Utility customers will receive information on how to sign up for the portal through the mail, separate from their bill, in the coming month.
Residents living on Thornton St. between Beulah Dr. and Malloy, and those living on Malloy between Thornton St. and Seamount Dr. are currently experiencing a water outage due to a broken water main. We are working to restore service as swiftly as possible, thank you for your patience.
Paul Knippel and Stephen Murdock explain what Stormwater is, how we manage it and why effective stormwater management is essential to protecting our homes, wildlife and drinking water. To learn more, check out www.cityofferndale.org/stormwater.
In the most recent billing cycle, some Ferndale utility bills were printed with the “Late Notice” language from June 30th. We regret this error.
These bills are the regular notice for the Dec. 31st billing cycle. We have verified that all the rest of the information on the bill is correct, and per Governor Inslee’s order, there are no late fees or shutoffs through April 30th, 2021.
If you have questions about your specific bill, please call or email our utility clerk at 360-384-4269 or utilitybilling@cityofferndale.org.
Utility Shutoffs Suspended Due to Governor’s Action
In July, the City announced that they were providing increased flexibility for utility customers as shutoffs resumed for the June 30th billing cycle (set to take place on August 19th). Yesterday, Governor Inslee extended a moratorium on utility shutoffs. The City will comply with the Governor’s order and will not proceed with utility shutoffs for the June 30th cycle.
The City strongly encourages utility customers to pay all or some of their utility bill to avoid accumulating a large balance. For utility customers impacted by the pandemic in need of assistance, the Ferndale Community Service Cooperative has established a fund to help with utility bills. For more information on this program, visit their website here: http://ferndalecsc.org/.
With the outbreak of the pandemic, the City of Ferndale suspended late fees and utility shutoffs for the Feb. 28th and April 30th billing cycles. As the City begins to restore normal operations, they are providing increased flexibility for utility customers for the June 30th utility bill.
Traditionally, customers with an unpaid balance of over $100 were subject to utility shutoffs however in light of the possible accumulated bills over the last four months, the City is increasing that threshold to $300 for the June 30th bill.
Shutoffs are scheduled for the second week of August and utility customers are strongly encouraged to pay their bill in full, or failing that, reduce the balance to under $300 to avoid a disruption in service. Late fees and shut off fees will continue to be suspended during this time.
For utility customers impacted by the pandemic in need of assistance, the Ferndale Community Resource Center has established a fund to with utility bills. For more information on this program, visit their website here: http://ferndalecsc.org/.
For questions about a specific utility bill, please call the City’s utility clerk at (360) 384-4269 or email utilitybilling@cityofferndale.org.
Usually this week is when our team would be out doing utility shutoffs due to nonpayment. However, in light of COVID-19, we have suspended late payments and shutoffs for the Feb. 28th and April 30th bills. Making a payment today, even a partial payment, can ensure that the bill does not become unmanageable as we gradually return to normal operations.
If you need financial assistance with your utility bill, the Ferndale Community Service Cooperative has set up a fund to help residents. More details are available here: http://ferndalecsc.org/
